Sandybridge and the Intel recall - Prophecy's stance and how it affects you

**Firestar** · 02-02-2011, 10:26 AM

Hi Everyone,

We've made a post about this on our company blog.

This is our stance on the situation and also gives our recommendations and options to our customers.

Please note that the choice is yours. We will not force anyone into any situation. However, since there are no real alternatives, and the SATA 3 ports on your motherboard isn't affected, our opinions are that anyone should feel free to purchase the board (or keep their current boards and make use of the SATA 3 ports - port 0 and 1) as long as they're willing to warranty the board later this year (around April) when new stock arrives that no longer has the issue.

Most suppliers have stopped selling the boards entirely, and no more stock will be ordered in, so expect huge stock shortages.

We took the liberty of ordering huge quantities of CPU's and motherboards (basically everything we could find and where suppliers were still willing to sell to us), so we have stock for the next week or three. However, we WILL run out of stock, and we won't be able to get more stock, once we are sold out.

So, please check our website, and purchase your Sandy Bridge stuff ASAP. As far as I'm aware, basically everyone is canceling orders, and no distributors are willing to sell stock any more, so stock will be extremely limited in the next two to three months.

Please discuss this here, and I'll try and answer any questions you may have.

**Stefan** · 02-02-2011, 12:55 PM

Thanks for info FS.

Personally I am prepared to take the mobo as is and just use the 4 6gb ports of the asus p8p67 pro.

**GIGABYTE Product Manager** · 02-02-2011, 03:51 PM

GIGABYTE OFFICIAL NOTICE:
Intel 6 series chipset issues - Q&A

Q: What is the problem with Intel 6series chipsets?
A: As explained by Intel®, after a period of usage the SATA 2 ports 2~5 on motherboards based on Intel® 6 series B2 stepping chipsets may experience decreasing performance. This issue applies to all motherboards based on Intel 6 series chipsets from every vendor. However, it will not be an issue for systems that connect to the SATA 3 ports only. Intel® announced this issue and stated that they stand behind their products and are committed to product quality in the following online alert: “Alert for Intel® 6 Series Express Chipsets and Intel® Xeon® C200 Chipsets users” which release by Intel, Jan 31st, 2011. Chipsets — Alert for Intel® 6 Series Express Chipsets and Intel® Xeon® C200 Chipsets users

Q: What models have been affect by this issue?
A: All GIGABYTE P67/H67/P65/PH67 chipset motherboards with B2 stepping 6 series chipsets are effected. All other GIGABYTE models based on other chipsets are not affected, and GIGABTYE continues to be committed to the highest product and service quality standards.

Q: What action should I take if I have already purchased a GIGABYTE 6 series motherboard?
A: Firstly, please determine your computer setup. No action will be needed if you only use the SATA 3 ports. If you are using the SATA2 ports, then there are possibilities that the device’s performance will decrease after a period of usage. To ensure the highest standard of customer support & services, GIGABYTE recommends that all customers who purchased GIGABYTE 6 series motherboards contact their local dealer (retail store where you purchased the motherboard) at the end of April for a motherboard exchange. GIGABYTE will provide an equivalent new motherboard replacement.

Q: What is the GIGABYTE swap policy for GIGABYTE 6series motherboards?
A: GIGABYTE will provide a replacement motherboard with the new 6 series chipset onboard at the end of April in order to reduce any inconvenience to our customers who are affected by this issue.

Q: What is the SOP for GIGABYTE 6 series motherboard exchange?
A: At the end of April please take your 6 series motherboard to the same store where you originally purchased it. If the product is not available at that time, please leave the series number and your personal contact details with the store and wait for further notice.

Q: When will the replacement be available?
A: According to Intel’s production plan, the 6 series B3 stepping chipset will be available by April, 2011. GIGABYTE will produce and ship replacement motherboards according to Intel’s chipset shipping schedule.

Q: For further information or enquiries regarding GIGABYTE 6 series motherboards, please contact your local disturber or visit the GIGABYTE website at GIGABYTE TECHNOLOGY.

Unregistered · 07-03-2011, 10:08 AM

Hi there

I was just wondering, on the website, it said that the stocks of this board were going to be replaced as of today( 2011/03/07, but it now says it is unknown.

Can you please advise me what is happening with their stock levels.

Thank you

**Firestar** · 07-03-2011, 03:05 PM

The ETA is this week, but probably late this week. I'll update the ETA's a bit later today

Unregistered · 08-05-2011, 06:34 PM

Any idea when you will start doing swop-outs for the Asus P67Pro?

**Firestar** · 09-05-2011, 04:20 PM

Hi,

We've swapped out quite a few people already, and we're at the moment busy swapping people out. We have a number of boards in stock right now, and will be contact some of the customers tomorrow again, to organise the next batch of swapouts.

Sorry that it's taking so long, but it's quite a rough task, and takes quite a bit of time to get done.

**vjacobie** · 16-06-2011, 12:09 PM

Hey there,

First off, thanks for the awesome service received in the past... I am one of those 'unfortunates' that couldn't wait for the B3 stepping of boards, and took delivery of one of the faulty boards in January 2011 (Order #23481). Is there any way I could find out where I am on the list of swap outs? Would hate to land up being forgotten...

Thanks,

Vince.