Thread: eVGA 10 Year Warranty

EVGA EU Warranty Terms

Here at EVGA Europe we believe in commitment to customer service, and from the moment you purchase any EVGA product, as a part of EVGA community, you can enjoy all the benefits of EVGA Warranty, Direct Return Merchandise Authorization (RMA) program and other services available to our community.
All EVGA products come automatically with parts and labour limited warranty and for details on each program, click the appropriate warranty below:
10 Year Limited Warranty:

The EVGA 10 Year Limited Warranty is eligible for part numbers ending in: -ER, -E1 (With product registration 30 days from purchase)
3 Year Limited Warranty:

The EVGA 3 Year Limited Warranty eligible for part numbers ending in: -EK (with product registration 30 days from purchase)
2 Year Limited Warranty:

The EVGA 2 Year Limited Warranty eligible for part numbers ending in: -EL, -ET
Other Warranties:

If your part number is not listed above, and your EVGA product is purchased via valid etailor/retailor, please refer to below table for warranty coverage:
10 Years -A1, -A2, -A3, -A4, -AR, -AX, -CR, -CX, -DX, -FR, -FX, -SG, -SX
3 Years -K1, -KR, -GR 2 Year -LA, -LE, -LR, -LX, -T1, -TR, -TX, -T2
1 Year -BR, -B1, -BX, -DR

How to identify type of the warranty?

Every EVGA product comes with part number, like for example 012-P3-1373-ER .Last two letters of every part code indicates type of the warranty. In this example last two letters are –ER and that indicates it is European product and that it comes with 10 years warranty.
In order to take advantage of EVGA's warranty, please visit our RMA page for detailed instructions.
If you are not sure about your warranty details you can always contact EU Support by sending an email to supportEU@evga.com
10 Year Limited Warranty

We are pleased to offer our customers the EVGA 10 Years Limited Warranty Program.
This EVGA Product is covered by a 2 (two) Year Limited Warranty. You may extend this warranty to a 10 (ten) Year Warranty only by registering at http://eu.evgadev.com/support/register.asp within 30 days from the day of purchase
Please Note: As EVGA strives to honour the best 10 Year Limited Warranty in the business we have made and will continue to make policy changes. Make sure you read this document carefully and check back for updates.
The EVGA 10 Year Limited Warranty is only eligible for products purchased in Europe.
For our retail Graphics Card and Mainboard products that carry a 10 Year Limited Warranty and were purchased on or after June 22, 2005, EVGA will provide a 10 Year Limited Warranty to the original purchaser of each retail product and that the product will not suffer, in material or workmanship, from any defect that adversely affects the performance of the product. This 10 Year Limited Warranty is valid for 10 years from the day of the purchase so long as the original purchaser owns the product, based on the conditions listed in the General conditions of Warranty.
Don't forget - EVGA offers the VGA Industry exclusive Step-Up Program.
3 Year Limited Warranty

We are pleased to offer our customers the EVGA 3 Year Limited Warranty Program.
This EVGA Product is covered by a 2 (two) Year Limited Warranty. You may extend this Warranty to a 3 (three) Year Limited Warranty only by registering at http://eu.evgadev.com/support/register.asp within 30 days from the day of purchase
Please Note: As EVGA strives to honour the best 3 Year Limited Warranty in the business we have made, and will continue to make, policy changes. Make sure you read this document carefully and check back for updates.
For our retail Graphics Card and Mainboard products that carry a 3 Year Limited Warranty and were purchased on or after June 22, 2005, EVGA will provide a 3 Year Limited Warranty to the original purchaser of each retail product and that the product will not suffer, in material or workmanship, from any defect that adversely affects the performance of the product. This 3 Year Limited Warranty is valid for 3 years from the day of the purchase so long as the original purchaser owns the product, based on the conditions listed in the General conditions of Warranty.
Don't forget - EVGA offers the VGA Industry exclusive Step-Up Program.
2 Year Limited Warranty

We are pleased to offer our customers the EVGA 2 Year Limited Warranty Program.
This EVGA Product is covered by a 2 (two) Year Limited Warranty.
Please Note: As EVGA strives to honour the best 2 Year Limited Warranty in the business we have made, and will continue to make, policy changes. Make sure you read this document carefully and check back for updates.
For our retail Graphics Card and Mainboard products that carry a 2 Year Limited Warranty and were purchased on or after June 22, 2005, EVGA will provide a 2 Year Limited Warranty to the original purchaser of each retail product and that the product will not suffer, in material or workmanship, from any defect that adversely affects the performance of the product. This 2 Year Limited Warranty is valid for 2 years from the day of the purchase so long as the original purchaser owns the product, based on the conditions listed in the General conditions of Warranty.
Don't forget - EVGA offers the VGA Industry exclusive Step-Up Program.
General Conditions of Warranty:

• All EVGA Products purchased ON or AFTER November 1, 2006 MUST be registered within 30 days from ORIGINAL DATE OF PURCHASE to receive our warranty extension. (All products not registered within 30 days will ONLY receive a 2 year warranty.)
• Extended Warranty is not transferable
• Removal and or Defacing of Serial/Part number sticker(s) on ANY EVGA products WILL void ALL warranties.
• Products received by EVGA for RMA replacement that include third party attachments (CPU Heatsink Backplate, Memory chip heatsinks, etc) will have the package returned to the sender. EVGA may choose to remove the 3rd party attachments to continue processing the RMA at its own discretion.
• ALL Defective products sent in for RMA replacement MUST INCLUDE A COPY OF THE ORIGINAL INVOICE / RECEIPT; Your full name and shipping address; An error description report; Customs documents provided by EVGA, if you live in a non-EU member country. If this information cannot be provided, or if the Product has been modified or altered in any way since the date of purchase, EVGA reserves the right to refuse to repair the Product under the terms of this Warranty.
• Products sent in for RMA will be repaired or replaced with a product of equal or greater performance.
• Products purchased second hand or from an auction site do not carry any warranty.
• EVGA does not offer refunds on products not purchased directly from EVGA*. Refund claims would need to be processed through the vendor that sold the product, in accordance to their return policy.
• The product is returned to EVGA in the original factory configuration and condition. All aftermarket modification must be reversed before sending in the product for replacement.
• EVGA reserves the right to claim for shipping fees along with a service charge* from the customer for any incomplete or modified product that is returned and requires repair or replacement, or when the customer is not entitled to any coverage under this warranty.
• The Product has been manufactured so that it complies with all national or local standards and safety requirements applicable in the country of first sale by the manufacturer in Europe. Modifications necessary for use elsewhere are not covered by this Warranty, and no liability for repair will be accepted in respect of any work done in connection to this, or any damage to the Product arising from such work.
• EVGA does not ship replacements to PO Box addresses.
• This Warranty does not include:
  
  • Alterations to the Product;
  • Damage to the Product caused by inadequate or improper repairs carried out by any person or entity which is not authorized by the manufacturer to perform warranty services on its behalf;
  • Damage to the Product caused by negligence, accidents, modifications, defective installation or misuse and use of inappropriate spare parts;
  • Damage to the Product caused by fire, immersion in water, lightning, earthquake, inadequate ventilation, Acts of God, incorrect application of main voltage howsoever arising, or any other cause beyond the control of EVGA;
  • Damage caused to any other goods which can be used with the Product, but are not the Product itself;
  • Consumable or wearing items requiring replacement as part of normal service, including (but not limited to) dry cells and rechargeable batteries;
  • Products from which any or all serial numbers have been removed, modified or defaced.

We stand behind the products we sell, for their value, quality, and reliability.
* EVGA reserves the right to change this policy without advance notice. Service charge is variable based upon the actual material cost to replace missing or modified parts back to their original factory condition.