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Reply With QuoteHI Stefan
Sorry to hear you are having a problem with your graphics card,
If you bought the card from prophecy you can just return the card to us and they will Begin the RMA process for you.
Many thanks
Jude
Hi guys need info on how to claim the warranty/rma the card.
Firstly let me explain what is happening. Occasionally when running a 3d application the system will totally bluescreen, it then gives the error message that the display driver has failed to recover and refers to nvlddmkm.sys. Once this happens once the system will struggle to boot and crash even when just booting into windows. It will also on occasion run for hours without this error occuring.
I have had the system in for testing and it was concluded that its the gpu. Another ati card was tested in the system and there were no problems. Testing was done by computique here in pretoria.
The card should have a 10 year warranty since it was registered within 30 days.
P/N : 896-p3-1260-ER
S/N:8082604300665
What are my opitions will you guys warranty it if its causing issues in just 3d apps?? Also what do you need to warranty it?
Kind regards
Stefan
HI Stefan
Sorry to hear you are having a problem with your graphics card,
If you bought the card from prophecy you can just return the card to us and they will Begin the RMA process for you.
Many thanks
Jude
Thanx for the reply Jude.
Unfortuantly this specific one wasn't bought at prophecy. I did contact the retailer but according to them its only a local warranty for one year and then for the other 9 years I have to go directly via evga. Is this the case? Do I need to go through evga or can I go through you guys??
If I need to send the card to evga europe it may not be worth it with the shipping costs involved.
Hi Stefan
I have sent an enquiry on the serial number to our supplier, if the card was brought from us then it most definately does not have a 1 year warranty at all,
Will PM you tomorrow when I have more details for you
Have a good evening
Thanx Jude.Originally Posted by Jude
Hi Stefan
I have sent an enquiry on the serial number to our supplier, if the card was brought from us then it most definately does not have a 1 year warranty at all,
Will PM you tomorrow when I have more details for you
Have a good evening
You have a nice evening as well.
That is correct, however you may end up lucky.
Intel Core2Quad Q9550 (2.83Ghz (stock)), ASUS P5Q, ASUS ENGTX260/HDTP/896M, Transcend JetRam DDR2-800 2x2GB, 2x Seagate Barracuda 500GB, Gigabyte Odin 720W, Gigabyte G-Power 2 Pro CPU cooler,CoolerMaster Ammo 533, Leadtek Winfast DTV2000H, Cyber Snipa Stinger lazer gaming mouse, Cyber Snipa Sonar 5.1 Headset, Windows Vista Home Premium SP2 64bit
All eVGA cards at the very least do have a 2 year warranty, the higher end cards if registered within the 30 days do then extend to a 10 year warranty, if the card is in its 2 year warranty period and is found to be faulty we will arrange a swapout gladly, if the card is in its extended warranty period already (year 3-10) then we need to send the card back to eVGA and wait for them to send us the swapout
Wasn't there a former policy with just 1 year which this card would fall under though?
Intel Core2Quad Q9550 (2.83Ghz (stock)), ASUS P5Q, ASUS ENGTX260/HDTP/896M, Transcend JetRam DDR2-800 2x2GB, 2x Seagate Barracuda 500GB, Gigabyte Odin 720W, Gigabyte G-Power 2 Pro CPU cooler,CoolerMaster Ammo 533, Leadtek Winfast DTV2000H, Cyber Snipa Stinger lazer gaming mouse, Cyber Snipa Sonar 5.1 Headset, Windows Vista Home Premium SP2 64bit
No Sir, Even my most entry level card comes with a 2 year warranty
Hi Jude.Hi Stefan
I have sent an enquiry on the serial number to our supplier, if the card was brought from us then it most definately does not have a 1 year warranty at all,
Will PM you tomorrow when I have more details for you
Have a good evening
Any update from the supplier??
Kind regards
Stefan
Hi Stefan, I have sent you a PM
Jude and Foxcomp gave me great service and fully tested the card. Unfortuantly the card turned out to be fully functional. So not really sure what the issue is. But I can highly recommend using foxcomp, excellent service.
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